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Herbalist-Formulated Ayurvedic Blends

Privacy Policy

Privacy Policy

How we collect, use, and protect your personal information.

Last Updated: March 15, 2026

Herbal Cup Tea ("we," "us," or "our") operates the website herbalcuptea.com and the associated online store (collectively, the "Site"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

This policy complies with the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and other applicable privacy laws.

1. Information We Collect

Information You Provide to Us

  • Contact Information: Name, email address, phone number, shipping and billing addresses.
  • Payment Information: Credit/debit card numbers, billing address. Payment processing is handled securely by Shopify Payments and/or third-party payment processors (e.g., PayPal, Shop Pay). We do not store your full payment card details on our servers.
  • Account Information: Username, password, order history, and preferences.
  • Subscription Information: When you enroll in our Subscribe & Save program, we collect your product preferences, delivery frequency, and recurring billing authorization.
  • Communications: Information you provide when contacting us, submitting product reviews, or subscribing to our newsletter.
  • Order Information: Products purchased, quantities, pricing, and delivery details.

Information Collected Automatically

  • Device Information: IP address, browser type and version, operating system, device identifiers.
  • Usage Data: Pages visited, time spent on pages, referring URLs, click patterns, and browsing behavior on our Site.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience. See Section 7 for details.
  • Location Data: Approximate geographic location based on your IP address.

2. How We Use Your Information

  • Process Transactions: Fulfill orders (including subscription orders), process payments, send order confirmations and shipping updates.
  • Customer Service: Respond to inquiries, handle returns and refunds, and provide support.
  • Improve Our Services: Analyze usage patterns, optimize our website, and develop new products.
  • Marketing: Send promotional emails, product recommendations, and newsletters (with your consent). You can opt out at any time by clicking "Unsubscribe" in any marketing email or contacting us.
  • Subscription Management: Process recurring orders, send renewal reminders, and manage delivery schedules.
  • Legal Compliance: Comply with applicable laws, regulations, and legal processes.
  • Fraud Prevention: Detect and prevent fraudulent transactions and unauthorized access.

3. How We Share Your Information

We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising purposes. We may share your information with the following categories of service providers solely to perform services on our behalf:

  • E-Commerce Platform: Shopify Inc. — hosts our website, processes transactions, and manages customer data.
  • Payment Processors: Shopify Payments, PayPal, and other payment gateways — to securely process your payments.
  • Shipping Carriers: USPS, UPS, FedEx — to deliver your orders and provide tracking information.
  • Email Marketing: To send newsletters and promotional communications (only with your consent).
  • Analytics Providers: Google Analytics — to understand Site usage and improve our services. This data is anonymized and aggregated.
  • Legal Requirements: When required by law, court order, or governmental authority.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred. You will be notified of any such transfer.

4. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA/CPRA:

  • Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, our purposes for collecting it, and the categories of third parties with whom we share it.
  • Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions (e.g., legal obligations, transaction completion).
  • Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
  • Right to Opt Out of Sale/Sharing: We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising purposes. If this practice changes in the future, we will provide a clear "Do Not Sell or Share My Personal Information" link.
  • Right to Limit Use of Sensitive Personal Information: We only use sensitive personal information (such as payment details) for purposes necessary to provide our products and services — not for profiling or advertising.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. You will not receive a different price or quality of service for exercising your rights.

To exercise any of these rights, please contact us at info@herbalcuptea.com or visit our Privacy Choices page. We will verify your identity before processing your request and respond within 45 days as required by law. You may also designate an authorized agent to submit requests on your behalf.

5. Financial Incentive Notice

We offer certain programs that may be considered "financial incentives" under the CCPA/CPRA because they involve the collection of personal information in exchange for benefits:

  • Newsletter Signup Discount: New email subscribers may receive a 10% discount on their first order. This requires providing your email address.
  • Subscribe & Save Program: Subscribers receive a 15% discount on recurring orders and free shipping. This requires providing your email, shipping address, and payment information for recurring billing.

You may opt into these programs voluntarily by providing the requested information. You may withdraw from the newsletter at any time by clicking "Unsubscribe" in any email. You may cancel your subscription at any time from your account dashboard at no penalty. The value of the discount is a reasonable estimate of the value of the data provided, based on the expense related to collecting and storing such data.

6. Data Retention

  • Order and Transaction Data: Retained for a minimum of 7 years for tax, accounting, and legal compliance purposes.
  • Account Data: Retained as long as your account is active. You may request account deletion at any time.
  • Email Marketing Data: Retained until you unsubscribe. After unsubscribing, your email is moved to a suppression list to ensure you are not re-contacted.
  • Analytics Data: Aggregated analytics data is retained indefinitely; individual session data is typically retained for 26 months.

7. Cookies and Tracking Technologies

We use the following types of cookies:

  • Essential Cookies: Required for the Site to function (shopping cart, authentication, security, fraud prevention). These cannot be disabled.
  • Analytics Cookies: Help us understand how visitors use our Site (e.g., Google Analytics). These collect anonymized usage data.
  • Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness (e.g., Meta Pixel, if enabled).

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Disabling essential cookies may affect Site functionality (e.g., your shopping cart may not work properly). For more choices, visit our Privacy Choices page.

8. Do Not Track Signals

Some browsers send "Do Not Track" (DNT) signals. There is currently no industry standard for how to respond to DNT signals. Our Site does not currently respond to DNT signals, but we do not engage in cross-site tracking of our visitors.

9. Children's Privacy

Our Site is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at info@herbalcuptea.com.

10. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • SSL/TLS encryption on all pages of our Site
  • PCI-DSS compliant payment processing through Shopify Payments
  • Regular security audits and monitoring
  • Restricted access to personal information on a need-to-know basis

Our Site is hosted on Shopify's secure, SOC 2-compliant infrastructure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our Site may contain links to third-party websites (e.g., Amazon, social media platforms). We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit before providing your personal information.

12. International Users

Our Site is operated from the United States. If you access our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this page. If we make material changes, we will notify you by posting a prominent notice on our Site or by email (if you have an account). We encourage you to review this policy periodically.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Herbal Cup Tea
Los Angeles, California, United States