Happiness Guaranteed
Not in love with your tea? We'll make it right. Simple returns, fast refunds, no hassle.
Our Return Promise
30 Days
Full refund within 30 days of delivery
No Questions
We trust you — no interrogation, no fine print
Fast Refund
Refund processed within 5–7 business days
Return Process
How It Works
Contact Us
Email us at info@herbalcuptea.com or fill out our contact form with your order number.
Tell us what happened — we're here to help, not to judge.
Get Instructions
We'll reply within 24 hours with return instructions and a prepaid shipping label (for defective/damaged items).
For taste preference issues, we may offer a replacement instead — your choice.
Ship It Back
Pack the unused portion in the original or similar packaging.
Drop it off at any USPS location using the provided label.
Get Refunded
Once we receive and inspect the return, your refund is processed within 5–7 business days.
Refund goes back to your original payment method.
Policy
The Details
| Item | Policy |
|---|---|
| Return window | 30 days from delivery date |
| Condition | Opened or unopened — both accepted |
| Refund method | Original payment method |
| Refund timeline | 5–7 business days after receipt |
| Return shipping (our fault) | Free — prepaid label provided |
| Return shipping (preference) | Customer pays return shipping |
| Exchanges | Yes — we'll send a different tea if you prefer |
| Subscription orders | Cancel anytime before next shipment for full refund of unshipped orders |
| Damaged/defective | Full refund + free replacement, no return needed |
| International orders | Contact us — handled case by case |
| Gift orders | Refund to original purchaser, or store credit to recipient |
Return window
30 days from delivery date
Condition
Opened or unopened — both accepted
Refund method
Original payment method
Refund timeline
5–7 business days after receipt
Return shipping (our fault)
Free — prepaid label provided
Return shipping (preference)
Customer pays return shipping
Exchanges
Yes — we'll send a different tea if you prefer
Subscription orders
Cancel anytime before next shipment for full refund of unshipped orders
Damaged/defective
Full refund + free replacement, no return needed
International orders
Contact us — handled case by case
Gift orders
Refund to original purchaser, or store credit to recipient
Exceptions
What We Can't Accept
- Items returned after 30 days
- Completely consumed products (we need at least some portion remaining)
- Products not purchased from herbalcuptea.com (Amazon, retail purchases — contact those sellers)
Received a damaged or wrong item?
Don't ship it back. Just email us a photo and your order number — we'll send a free replacement right away. No return needed.
Contact UsCommon Questions
Returns FAQ
Quick answers about our return and refund process.
How long do I have to return my order?
You have 30 days from the delivery date to return your order. Opened or unopened — both accepted. We know you can't judge a tea without tasting it.
Do I need to pay for return shipping?
If the item is damaged or defective, we cover it — you'll get a prepaid shipping label. For taste preference returns, shipping is on you. Either way, the refund process is the same.
Can I exchange instead of returning?
Absolutely. Tell us what you'd like instead and we'll send it your way. We'd rather help you find the perfect blend than lose you entirely.
What about subscription orders?
Cancel before the next shipment date for a full refund of unshipped orders. Already shipped? Follow the standard return process above.
Still Have Questions?
Our California team responds to every message within 24 hours.
